Frequently Asked Questions

Q: What cleaning products do you use?
A: We offer two options — eco-friendly products supplied by us, or you can provide your own cleaning products. We discuss these options during booking.

Q: Do I need to be home during the clean?
A: It’s entirely up to you! Many clients provide access via a key safe or a trusted neighbour. We’re happy to work around your schedule.

Q: What if I’m not satisfied with the clean?
A: Please contact us within 24 hours, and we’ll arrange to address any concerns promptly.

Q: How far in advance should I book?
A: We recommend booking at least one week ahead, especially for regular cleans or deep cleaning.

Q: Can you help with additional tasks like laundry or decluttering?

A: Absolutely! We offer several add-on services designed to make your life easier.

Q: How can I get the best from my clean?

A: To help me deliver the most thorough and efficient clean, it’s best if your home is generally tidy before I arrive — for example, clearing worktops, picking up laundry, and putting away personal items. This allows me to focus on the cleaning tasks and details that make the real difference. If you need help with tidying as part of the service, just let me know in advance — I’m happy to help with that too.

Q: Can you clean with animals in the home?

A: Absolutely! As a country homeowner and dog owner myself, I’m very comfortable working around pets. I just ask that you let me know in advance what animals you have, so I can ensure their safety and comfort during the clean. If needed, we can agree on a suitable space for them to relax while I work.